l)Round robin robot when attempting to reach customer service.I could find no option to talk with anyone to explain that I was changing insurance companies because the company I was with found ways to avoid paying any damages after the ice storm though I've had to pay $2400 so far and still need interior paint to complete the repair.
2)Received notification today 2/23 that unless they heard from me they were issuing homeowner's (their's) by 2/18.
My insurance agent assured me that they had been notified the insurance was in compliance by 2/1. This is deliberate misinformation and abuse by their multi-headed corporation. I do plan on filing a complaint with Ms. Holland, the Okla.