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I opted to make insurance premium payments as along with my mortgage each month. I pay my mortgage each month on time so I was completely shocked when I received a letter in the mail advising me that my homeowners insurance had been canceled due to non-payment.

Thinking this had to be a mistake I contacted the insurance company directly and they informed me that they have reached out to Midland on several occasions and the past due insurance premiums have yet to be paid for this year so they have not choice but to cancel the policy. Trying to get a customer service agent on the phone to assist has been a nightmare. I am planning to refinance as soon as I can. Its worth paying the closing fees to get away from the clowns at Midland.

This company is a joke. Words of warning...stay away!

Reason of review: Problems with payment.

Monetary Loss: $1467.

Preferred solution: Full refund.

Location: New York, New York

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