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We had citibank when they sold it to midland, we were on the step forward plan which ended when midland took over, we had made every payment on time for the year, when midland took over they jacked our mortgage up, we asked for a forbearance in which we got, but we repeatedly told them that the disability check doesnt come on time to make the first payment which was at the beginning of the month, we made the payment late at the end of the month due to financial difficulties, we were in touch every other day that month to verify that was alright, in which they did. we received a cancellation notice of the HARP program.

after 5 months of repeated phone calls to get us back on to the program they rejected us because they said we made the payment late. they foreclosed and put a sheriff sale on our house. we asked for help they said absolutely not because we made the payment late and we were in a trial phase, even though we were in constant contact and were told they would help because of the circumstances. They are the biggest *** in the world and we're losing our home of 18 years because of it.

someone needs to start a civil lawsuit against them!!!!!

BEWARE they were rude to us and the consistently wanted us to send them the same documents they already had for over 3 months.

Reason of review: Poor customer service.

Location: Portage, Michigan

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